How do I contact Lanterna?

There's always a real person behind our support, and we normally reply within 24 hours. Here's how to reach us.

Live chat

The fastest option. Look for the chat button at the bottom-right of our website and your Portal. A member of our team will reply — not an automated bot.

Email — who handles what

• info@lanterna.com — general questions, consultations and billing.
• tutoring@lanterna.com — tutor matching, lessons, scheduling and tutor changes.
• safe@lanterna.com — any safeguarding concern.

Sending your message to the right address means it reaches the team who can help you quickest — but if you're not sure, info@lanterna.com is always a safe choice, and we'll route it internally.

Next step: Message us on live chat now, or email the address above that best fits your question.

Related articles

• Who will I be speaking to?
• What is the free consultation and how do I book it?
• How do I give feedback or make a complaint?