Technical tips for your online lessons

Online lessons work best with a little setup. Here's what you need and how to fix the most common issues.

What you need

• A stable internet connection.
• A working camera and microphone (headphones help you hear clearly and cut echo).
• A quiet, well-lit space.
• A recent web browser, or the video app your tutor uses (e.g. Zoom, Google Meet or Microsoft Teams) installed and up to date.

Common fixes

• If your camera or microphone doesn't work, check your browser or app has permission to use them.
• If the call is laggy, close other heavy apps and browser tabs, and turn off other downloads.
• If you get disconnected, refresh and rejoin, or restart your router.
• If it still won't work, try a different browser or device.

Next step: Persistent problems? Email tutoring@lanterna.com or use live chat and we'll help you get set up.

Related articles

• How do I join my lesson?
• Where will my lesson take place?