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What is the 2-hour satisfaction guarantee?

100% satisfaction or a full refund after your first two hours

We want you to feel confident that Lanterna is right for you. That's why we offer a 100% Satisfaction or Full Refund guarantee.

In practice, this means: if you're not happy after your first two hours of tutoring, you can request a full refund. It gives you a genuine chance to try your tutor and see how lessons work, with no risk.

How to request it

Simply email info@lanterna.com and let us know you'd like to use the satisfaction guarantee. We'll take it from there. Terms and conditions apply.

How this sits alongside the 14-day right

Separately, you also have a statutory 14-day right to withdraw (under the Consumer Contracts Regulations 2013) if you haven't yet used any tutoring hours. The satisfaction guarantee goes a step further, because it still applies after you've had your first couple of lessons. You can read more in our full cancellation & refund policy.

Next step: To use the guarantee or ask a question, email info@lanterna.com or use live chat.

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