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What happens right after I purchase?
A day-by-day of what to expect after you buy
Once you've bought a package, everything is set in motion for you. Here's exactly what to expect.
Straight away
You'll receive a confirmation email, and your purchase appears in your Portal — your account for packages, credits, bookings and feedback. One credit equals one hour of live tutoring.
Within 24–48 hours
We match you to a suitable tutor for your subject, level and goals. We take care to find the right person, so this usually takes between one and two working days.
Your tutor gets in touch
Your tutor will email you to introduce themselves, learn where you are, and agree what you'd like to focus on — whether that's a specific assignment, an upcoming mock, or steady subject support.
Your first lesson
Your first lesson is booked into your Portal and held online over a video call that you and your tutor arrange together (such as Zoom, Google Meet or Microsoft Teams). Your tutor sends the joining link beforehand.
Next step: If 48 hours have passed and nothing seems to be happening, don't worry — just email tutoring@lanterna.com or use live chat at the bottom-right of the site or Portal, and we'll chase it up for you.
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