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My student has no credits left but wants to continue with lessons
If your student has run out of credits but wants to continue with lessons, then you can either:
1) Encourage the student to purchase additional hours by themselves if they are confident in how many more they want.
2) Redirect them to our Customer Success teams as follows:
Lanterna Educations students can email info@lanterna.com
Elite IB students can email info@eliteib.co.uk
If your student wishes to stay with you as a tutor, then please let them know to include this in their email to us.
Please note that if you decide to privately continue tutoring a student which you were assigned through either Lanterna Education or Elite IB you will be breaching our Terms & Conditions and we will be obligated to terminate your contract with us, along with this the student may also face consequences.
You can also read more in our tutor policy.