Who should I contact?

You will get the fastest reply by contacting the right team. Before you get in touch, please check the OPT and this Support Centre, as many questions are already answered there.

• Operations team, tutoring@lanterna.com: almost all day-to-day questions, including the Portal, applying for students, information about students, booking and completing lessons, resources, policies, and your contract.
• Finance team, finance@lanterna.com: updating your bank details, payments that have not arrived, and questions about the amount you received.
• Schools team, schools@lanterna.com: questions about substitute teaching and Hive.
• Sales team, info@lanterna.com: for students and families who want to buy more hours. If you are not sure whether to contact Sales, email tutoring@lanterna.com first.
• Safeguarding, safe@lanterna.com: any safeguarding concern or incident. Contact us immediately.

Response times

We aim to reply to all enquiries within 24 to 48 hours, and in most cases you will hear back within a couple of hours.

Please contact us during the week where possible, as our weekend cover is limited to urgent requests. Our normal work hours are 9:00 - 17:00 Stockholm time.

Once you have sent us a message, please allow at least 48 hours before following up, unless it is an emergency.