Can I contact my tutor between lessons?

Yes — within reason. For lesson-related questions, such as checking what to prepare or clarifying something you covered, you are welcome to message your tutor between sessions by email or through the lesson platform.

Please keep in mind that tutors aren't available 24/7. They typically reply around their own teaching schedule, so allow a little time for a response rather than expecting an instant reply. To keep everyone safe, always stay on approved channels — email or the platform — and never personal social media or private messaging apps.

For anything urgent, or anything about your account, credits or scheduling, contact us directly rather than your tutor: message us on live chat or email tutoring@lanterna.com.

Next step: Not sure who to ask? Start on live chat or email tutoring@lanterna.com and we will point you the right way.

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