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How do I give feedback or make a complaint?
Sharing feedback and raising a concern
We genuinely want to hear from you — whether it's praise for a great tutor or a concern we need to put right.
Everyday tutor feedback. The easiest way to share how lessons are going is in the Portal, where you can give feedback on your tutor after each lesson. This helps us keep quality high and support your tutor.
Raising a concern or complaint. If something isn't right, here's who to contact:
- Tutor or lesson matters (including changing tutor): tutoring@lanterna.com
- Anything else (billing, general concerns, complaints): info@lanterna.com
- Safeguarding concerns: safe@lanterna.com
You can also reach us on live chat (bottom-right of the site and Portal). A real person replies, normally within 24 hours.
Next step: Message us on live chat, or email the address above that fits your concern.
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