Why are my credits not showing?

If you've logged in and can't see any available credits on your Portal account, don't worry — we'll get it sorted quickly.

If you've bought credits very recently, they can take a short time to appear on your dashboard, so it's worth logging out and back in after a little while.

If they still aren't showing, please let us know right away: message us on live chat or email tutoring@lanterna.com, and we'll fix it for you.

Next step: Email tutoring@lanterna.com or use live chat and we'll sort it out quickly.

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