![logotype_lanterna_education_blue (1).png]](https://support.lanterna.com/hs-fs/hubfs/logotype_lanterna_education_blue%20(1).png?height=40&name=logotype_lanterna_education_blue%20(1).png){kind=small}
School Support | Resources, MyIB, Thinkific, Hive and live delivery tools
School Support teachers can use tools such as MyIB, Thinkific, Hive and live-teaching tools, but should be clear on what each one is for and what support route to use when something breaks.
Short answer
There are several common systems and tools in School Support delivery, and they each solve different problems.
Common resources
- MyIB: syllabus, mark schemes, past papers and subject resources
- Lanterna Thinkific: internal training and upskilling
- Hive: scheduling, live delivery information, finances, non-teaching hours
- Live delivery tools such as online whiteboards, Zoom / Meet / Pencil Spaces (encouraged) for live delivery
Common support questions
Teachers often ask about:
- where to find past papers or mark schemes
- how to access internal training
- broken or incorrect session links
- breakout rooms and platform limitations
- visual/background/hardware issues in Hive or the teaching setup
What to do when something technical goes wrong
Include in your message:
- the platform / link you used
- the exact time of the issue
- what you expected to happen
- what actually happened
- screenshots if helpful
Best practice
Do technical checks before live delivery where possible. The less last-minute troubleshooting, the smoother the assignment.