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Tutor Support Centre
Using the Portal
- What if I want to book a lesson that’s more or less than 1 hour?
- What to do when you stop tutoring a student?
- How can I book a lesson that already took place?
- Which timezone to book lessons in
- Marking lessons as ‘Complete’
- How to be Matched with Students
- How to book a lesson with your student
- Amending/Cancelling lessons
- Missing students on the Portal
- Providing feedback to students
- Distributions
- Applying for students
- Your ‘New Student Availability’
- Manage what emails you receive from us
- Can I access both the Lanterna and EIB Portal?
- Change/recover your password
- How can I edit my Portal profile?
- Where can I see my profile?
- How do I login to the Portal?
- What is the Portal?
- How do I change my username?
My Students
Troubleshooting
- What to do if you can't book a lesson with your student
- What should I do if my student doesn’t have any credits left?
- What if I can no longer support a student
- What to do if your student is unresponsive
- Why am I getting no students?
- Why has my application been denied?
- Why haven’t I been linked with any students?
- What platform do I use for my lessons?
- How long does it take to be linked after applying?
- What if my student has a friend that also wants to tutor with me?
Tools & Resources
Teaching
Employment & Payments
- What if I want to resign?
- How can I get a retention bonus?
- I haven’t been paid yet
- myePayeWindow
- How is my tax handled?
- Why was I paid less than what is shown on my ‘Finance page’?
- When will I be paid?
- Signing your Lanterna/EIB Agreement
- Non-Tuition Payments
- Proving your right to work in the UK
- National Insurance Number (NIN)
- What are tutor tiers?
- Can I change my tier as an EIB tutor?
- Self-billing Invoices
- What is my contract code?