School Support | School requests outside scope, handovers, and special requests

Short answer

Schools sometimes ask for work that goes beyond the original brief. That does not automatically mean you should do it, and it does not automatically mean it will be paid.

Examples of out-of-scope requests

• extra marking or extra IA rounds
• leadership / coordination meetings
• additional reporting
• in-person attendance where the assignment was expected to be online
• handover work between teachers
• school-side recruitment checks or extra admin beyond the agreed process

What to do

1. Acknowledge the request politely
2. Tell the school you need Lanterna to confirm scope / approval
3. Forward the details to schools@lanterna.com
4. Wait for confirmation before committing to significant extra work

Why this protects everyone

This protects:

• you, from unpaid or unclear work
• Lanterna, from agreeing costs without authorisation
• the school, from assuming work has been agreed when it has not

If the request is urgent

If the school wants something quickly, say that you are escalating it immediately for confirmation. Do not turn urgency into unapproved work.