Cancellation & refund policy

This article covers cancelling your contract with us and getting a refund. (If you just want to cancel or reschedule a single lesson, see Cancelling or rescheduling a lesson instead.)

Your 14-day right to withdraw

Under the Consumer Contracts Regulations 2013, you have the right to change your mind and withdraw within 14 days of the day you acquire the services, provided you haven't used any tutoring hours. If you withdraw as a consumer within this period, we'll reimburse all payments received from you, using the same payment method you used for the original transaction.

The 2-hour satisfaction guarantee

Beyond the 14-day right, we also offer a 100% Satisfaction or Full Refund guarantee: if you're not happy after your first two hours of tutoring, you can request a full refund. This means you can try your tutor before committing. Terms and conditions apply — see the dedicated article for details.

Refunds

Refunds are processed back to the original payment method used for the purchase.

You can read the full details in our Terms of Service.

Next step: To request a refund or ask about your situation, email info@lanterna.com or use live chat.

Related articles

• What is the 2-hour satisfaction guarantee?
• Student Terms & Conditions