Help Center

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Help Center

Tutor Support Centre

Tutor Support Centre

Using the Portal

What to do when you stop tutoring a student?

How to book a lesson with your student

Amending/Cancelling lessons

Missing students on the Portal

Providing feedback to students

Distributions

Applying for students

Your ‘New Student Availability’

Manage what emails you receive from us

Can I access both the Lanterna and EIB Portal?

Change/recover your password

How can I edit my Portal profile?

Where can I see my profile?

How do I login to the Portal?

What is the Portal?

How do I change my username?

What if I want to book a lesson that’s more or less than 1 hour?

How can I book a lesson that already took place?

Which timezone to book lessons in

Marking lessons as ‘Complete’

How to be Matched with Students

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My Students

My student is not responding to me

I need to change the time of the lesson with my student

My student wants to be linked with me for an additional subject

My student wants to cancel our lesson

What if my student misses a lesson?

What are Flex credits?

Communicating with Students

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Troubleshooting

What to do if you can't book a lesson with your student

What to do if your student is unresponsive

Why am I getting no students?

Why has my application been denied?

Why haven’t I been linked with any students?

What platform do I use for my lessons?

How long does it take to be linked after applying?

What if my student has a friend that also wants to tutor with me?

What should I do if my student doesn’t have any credits left?

What if I can no longer support a student

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Tools & Resources

Kognity

Getting Kognity Access

Bramble

Getting Bramble access

Safeguarding at Lanterna Education

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Teaching

Contacting a student for the first time

What subjects can I teach?

DBS Certificates

I want to add/remove a new subject to my profile.

Supporting students with written work

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Employment & Payments

myePayeWindow

How is my tax handled?

When will I be paid?

Signing your Lanterna/EIB Agreement

Non-Tuition Payments

Proving your right to work in the UK

National Insurance Number (NIN)

What are tutor tiers?

Can I change my tier as an EIB tutor?

Self-billing Invoices

What is my contract code?

What if I want to resign?

How can I get a retention bonus?

I haven’t been paid yet

Why was I paid less than what is shown on my ‘Finance page’?

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