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Help Center

Student & Parent Support Centre

Student & Parent Support Centre

Cancellation policy

Using the Portal

My Packages/Subscription

How do I know how many lessons I have left?

Why are my credits not showing?

Where can I see my booked lessons?

Active and Inactive subjects

How do I login to the Portal?

What is the Portal?

How do I change my username?

Where can I see my profile?

How can I edit my Portal profile?

Where can I see my orders?

Where can I find my subjects?

What are credits?

Change/Recover your password

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Tuition

Receiving support with written work

How can I change the time of my lesson?

How do I change my tutor?

Can I choose my tutor?

What if I don’t like my tutor?

How will my tutor contact me?

Where will I have my lesson?

How do I schedule lessons?

Booking lessons

How do I cancel a lesson?

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Elite IB Subscriptions

How does my child start tuition with Lanterna Elite?

How much are Lanterna Elite lessons?

What is a subscription?

About your subscription

Lanterna Education Packages

Why is your smallest package 5 hours?

What are Flex hours?

Getting started with Lanterna tuition

How much is tutoring at Lanterna Education?

About our Tutors

About our tutors

What experience our tutors have

What resources our tutors use

Tools & Resources

Student Terms & Conditions