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Student & Parent Support Centre
Your tutor
- About our tutors
- Can I contact my tutor between lessons?
- How good are your tutors, really?
- Can I change tutor type later?
- What resources do our tutors use?
- Can I have more than one tutor or subject at once?
- What are the tutor types (Graduates, Teachers & Specialists)?
- Can I request a tutor with specific attributes?
- How are your tutors vetted?
- Choosing and changing your tutor
- What happens if my tutor becomes unavailable?
- What is an IB Examiner (Specialist) tutor?
Lanterna Elite
- How does my child start with Lanterna Elite?
- What's in the monthly Elite progress report?
- What does "unlimited" tutoring actually mean?
- How do multi-year Elite plans and renewals work?
- How much does Lanterna Elite cost, and what's included?
- How is Elite different from buying a package?
- What is the Lanterna Elite programme?
Your Portal & account
- My Packages
- How do I know how many lessons I have left?
- What is the Portal?
- How do I log in to the Portal?
- How do I change my username?
- Change or recover your password
- Why are my credits not showing?
- Where can I find my subjects (My Tuition)?
- Your Portal profile: viewing & editing
- Where can I see my booked lessons?
Lessons & scheduling
- Can I have lessons on weekends or evenings?
- Technical tips for your online lessons
- Can I pause lessons over holidays or study leave?
- What if my tutor is late or doesn't show up?
- How long is a lesson, and how do credits map to time?
- How does scheduling work across time zones?
- Where will my lesson take place?
- How do I join my lesson?
- Can I set a regular weekly slot?
- Booking lessons
- Cancelling or rescheduling a lesson
- Are lessons online only, or in person?
What tutoring covers
- Do you support the full IB Core (EE, TOK, CAS)?
- What happens after I finish the IB / on results day?
- Do you support Pre-IB, MYP, IGCSE and A-Levels?
- Do you offer mentoring and study-skills support?
- Do you help with mock exams and predicted grades?
- What free resources and newsletters do you offer?
- What can my tutor help me with on the IA, EE and TOK?
- Do you help with IB retakes and remarks?
- Do you help with university admissions?
Getting started
Trust, reviews & company
- Can I see reviews for a specific subject or tutor?
- Who is Lanterna Education?
- Do you guarantee results or grades?
- Where is Lanterna based, and how is my data kept safe?
- Is Lanterna legitimate, and where can I read reviews?
- How do you collect and verify reviews?
- Are you affiliated with the IB Organisation (IBO)?
- Do you support schools too?
- What results do students typically see?
Safeguarding, privacy & support
Getting in touch & consultations
Pricing, packages & billing
- Can I add hours, upgrade, or get a custom package?
- How is tutoring priced?
- Student Terms & Conditions
- Will I get an invoice or receipt, and how is VAT handled?
- Referral programme terms
- What is the 2-hour satisfaction guarantee?
- How does the referral programme work? (Give 3, Get 3)
- How do the packages compare? (Standard vs Multi vs Flex)
- Where do I find my referral link and track referrals?
- How do I pay, in what currency, and can I pay in instalments?
- Can I move credits between subjects or to a sibling?
- Cancellation & refund policy
- Are there discounts (siblings, multi-child, promotions)?
- Who can I refer, and are there limits?
- What are credits, and do they expire?
- What are Flex hours?